When thinking about each stage of a restaurant’s interaction with its customers, often the last phase gets, well, the last thought.
Don’t take this the wrong way, but how do restaurant operators sleep at night? Read interviews within the industry, attend a panel, or even strike up conversation down the pub, and you’d think we’ve got the toughest economic climate we’ve had in the past ten years – a lethal concoction of new business rates, rent […]
The power and reach of the image is always growing. Especially now. Just look at the active interest in it from an Instagram angle: Between 2017 and 18, the platform gained over 33% more monthly active users. That’s double Facebook’s growth, not to mention an even bigger advantage over Twitter.
Mention to someone you’re a chef, and they’ll think you’re clever with food. Once, this meant they thought of you as a magician of flavour, an inventor of combinations. Now, it can mean something else, too – a certain thoughtfulness towards provenance, a re-found appreciation for the role of a farmer, and a consideration for […]
How do chefs want feedback? The old way, through verbal communication, where servers and diners can have a constructive discussion? Or the new way, such as through online reviews, where opinions are made public, but diners are a bit more forthcoming?