Business owners seem to have a love-hate relationship with public review sites. On one hand, they’re a free – and often effective – marketing tool. On the other, they have reputation-damaging potential, and provide a hotbed for offensive and inaccurate comments.
Every so often, a certain conversation comes up in the hospitality industry. “What’s with the terminology ‘female chef’?” It’s a complicated issue – we’d like gender to be irrelevant, especially when talking about how people suit professions, but how do we actively champion ‘female’ chefs, and build a more accommodating place for women in hospitality […]
Some time ago, the BBC put out a poll asking the public how they’d define their ideal atmosphere in a restaurant. 76% of respondents answered ‘relaxed’. 7% preferred a ‘formal fine dining’ setting, while 17% wanted a ‘busy and exciting’ ambience. I don’t know about you, but in this context I’ve always found ‘relaxed’ to […]
Contrary to how things were not that long ago, dining out on an accessible, high quality supper can be cheap. But offering a good value menu can be expensive – without staff trained to know what they’re doing, an optimised floor plan, and a bit of extra customer-facing nous, one might find it is more […]
There’s a reason why fish & chips is one of Britain’s national dishes. And it’s not necessarily down to a good, crunchy batter; the softness of a well-blanched chip; or liberal lashings of salt and vinegar.