When it comes to running your restaurant, you are the expert. You know when the kitchen’s going to get slammed, when you’ll get your next wave of walk-ins, and when you definitely can’t take those large parties. Technology helps, but only to the extent that it can enable you to do what you do best.
Today, we at OpenTable unveiled major updates to our flagship restaurant management tool, GuestCenter, that are all about giving operators more control — of availability, seating, and your overall “flow.” With the new functionality, you can decide where to seat diners and how you structure specific times within service, so you can seat more guests more efficiently. Plus, you can offer up non-traditional seating options like your bar, high-tops, counter, and outdoor for online reservations, so your guests have more control over their experience, too.
Essentially, these latest GuestCenter enhancements mean that you can set up your table management system to reflect the knowledge and instincts of your best managers, so you’re always making the most of the space you have — every shift, every day.
Christa Quarles, CEO for OpenTable, comments, “These latest enhancements increase the value that restaurants can gain from working with OpenTable and GuestCenter, to more intuitively model availability and efficiently streamline operations to seat more diners, control party sizes and accommodate diners looking for a unique experience.”
“We understand that restauranteurs are constantly juggling competing priorities and globally our goal is to help them operate more efficiently. They know when they want to make tables available, when they may receive more walk-ins, when they can accommodate large parties and when they have bar-side or outside space available. The enhancements ensure these options can be easily implemented and made available to diners. Our technology ensures that operations are customised to each restaurant’s specific needs so that they can deliver great hospitality night after night,” Quarles continues.
The key benefits of the GuestCenter product updates to restaurants include:
- Even greater control over the diner flow through each service period
- Categorisation of table types to create additional availability by making bar-side, counter, high-top and outdoor seating bookable
- Define large party size seating times for bigger groups at times when the restaurant can best accommodate them.
- Defining shift periods within a service to offer different availability by peak and off-peak times
“We work very closely with our more than 40,000 restaurant partners across the globe to ensure that OpenTable products are developed and updated to meet their needs and these latest enhancements will enable them to further take control over how they run their service”, said Quarles.